1. Introduction
Cloud-Crewing, a product by Dockworx B.V. (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crew management platform.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, company name, phone number
- Crew data: employee names, contact details, certificates, work history, bank details
- Client data: company information, invoicing details, vessel information
- Communication: correspondence with our support team
2.2 Information Collected Automatically
- Usage data: pages visited, features used, time spent
- Device information: browser type, IP address, operating system
- Cookies: session and preference cookies
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our crew management services
- Process placements, invoices, and payments
- Send confirmation emails and notifications
- Respond to your inquiries and support requests
- Improve our platform and develop new features
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contract performance: processing necessary to provide our services
- Legitimate interests: improving our services, preventing fraud
- Legal compliance: meeting regulatory requirements
- Consent: marketing communications (where applicable)
5. Data Sharing and Disclosure
We may share your information with:
- Service providers: cloud hosting (Digital Ocean), email services
- Your clients/crew: information necessary for placement confirmations
- Legal authorities: when required by law or legal process
We do not sell your personal data to third parties.
6. Data Security
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Two-factor authentication (2FA)
- Role-based access controls
- Regular security audits
- Secure European data centers
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account closure, we retain data as required by law (typically 7 years for financial records) or for legitimate business purposes.
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: request a copy of your personal data
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data (“right to be forgotten”)
- Restriction: limit how we use your data
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interests
To exercise these rights, contact us at [email protected].
9. Cookies
We use cookies for:
- Essential cookies: required for the platform to function
- Analytics cookies: to understand how users interact with our platform
- Preference cookies: to remember your settings
You can manage cookie preferences through your browser settings.
10. International Transfers
Your data is stored in the European Union. If data is transferred outside the EU, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Dockworx B.V.
Email: [email protected]
Address: Rotterdam, The Netherlands
14. Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).